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REGULATIONS OF THE POMOCNI.PL PLATFORM

§ 1

These Regulations are available on the website at https://niania.pl/Regulamin.html, with the possibility of reproducing and saving them outside the IT system. The regulations can be downloaded and saved to disk for free.

The Regulations define the rules for the use of all Websites, in particular the rules:

1. viewing content, including Content made available on the Websites,
2. viewing Profiles and Offers,
3. making Registration,
4. maintaining User Accounts,
5. adding Offers,
6. creating Profiles,
7. the ability to contact other Users,
8. adding and verifying References,
9. use of Subscription Services and other services,
10. making payments,
11. verification by the Administrator of User Content,
12. reporting illegal Content or Content inconsistent with the Regulations to the Administrator,
13. actions taken by the Administrator in the event of obtaining actual knowledge about illegal Content or Content inconsistent with the Regulations,
14. submitting and considering complaints about the Administrator's decisions regarding actions taken in relation to User Content,
15. proceedings towards Users who frequently publish Content that is obviously illegal or Content that is obviously inconsistent with the Regulations, as well as persons and entities who often make obviously unfounded reports or complaints,
16. the User's rights to withdraw from the contract for maintaining the User Account and Subscription Services,
17. termination of the contract for maintaining the User Account and Subscription Services,
18. the Administrator's liability for the compliance of the offered services with the contract,
19. submitting and considering complaints,
20. using the newsletter.

Some of the Websites may contain services and functions not available on other Websites, due to the specificity of each Website. In addition, some services may be dedicated only to a selected category of Users, depending on the nature and method of using the Websites. Any differences are described in these Regulations and the detailed regulations constituting annexes to these Regulations.

Users, as well as all persons wishing to obtain information on the operation and principles of operation of the Websites, may contact the Administrator at the e-mail address pomoc@pomocni.pl and the Help Center .

The websites are not intended to conclude distance contracts between consumers and entrepreneurs.

§ 2

DICTIONARY OF TERMS

1. The following terms used in these Regulations mean respectively:
   1. Agency – User who can both publish Offers and respond to published Offers.
   2. Administrator – Burda Media Home sp. z o. o. based in Warsaw, ul. Marynarska 15, (02-674) Warsaw, entered into the register of entrepreneurs of the National Court Register kept by the District Court of the Capital City of Warsaw. Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0000312005, NIP: 7010135745, REGON: 141504850.
   3. Price list - a list of paid services available on the Websites along with the price of a given service, located at https://niania.pl/cennik-serwisow .
   4. Complaint form - a functionality of the Website that allows you to appeal against the Administrator's decision taken in relation to illegal Content or Content inconsistent with the Regulations.
   5. Report form - a functionality of the Website that allows you to report illegal Content or Content inconsistent with the Regulations to the Administrator.
   6. Discount code - a code in the form of a string of characters provided to the User, allowing for a reduction in the price of the Subscription Service.
   7. Consumer - a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity, or another person to whom the law requires the application of the provisions relating to the Consumer.
   8. Premium Account - a paid subscription service of the Websites dedicated to Users offering orders, i.e. looking for people who will carry out orders for these Users, and Agencies that are looking for Users who will carry out orders for third parties.
   9. User account - (in the case of Registration via the Website), e-mail address (in the case of Registration via a Gmail account on the Google platform), selected login (in the case of Registration via the Facebook social networking site), a marked set of resources in the Administrator's IT system in which data is collected User data on the Websites. Creating a User Account requires Registration.
   10. Offers - announcements containing job proposals posted on the Websites by Users offering orders.
   11. Platform – Pomocni.pl Platform administered by the Administrator, consisting of Websites.
   12. Privacy policy - detailed information on the principles of personal data processing and the principles of protecting the privacy of Users and visitors to the Websites.
   13. Work Immediately - a paid subscription service dedicated to Users looking for orders on the websites www.pomocedomowe.pl, www.opiekaseniora.pl, www.opiekazwierzat.pl and www.korepetycje.edu.pl.
   14. Confirmed identity – Profile marking, available after the Administrator has verified the compliance of the data entered by the User.
   15. Confirmed telephone number - Profile marking, available after the Administrator has verified the compliance of the telephone number entered by the User.
   16. Profile – public part of the Account of the user seeking orders, containing information about the User seeking orders.
   17. References - an opinion given to a User looking for recommendations and published on the Profile.
   18. Regulations - these Regulations together with the annexes constituting an integral part thereof.
   19. Registration – the process of creating a User Account.
   20. Services, Website - websites: www.niania.pl, www.pomocedomowe.pl, www.opiekaseniora.pl, www.opiekazwierzat.pl, www.korepetycje.edu.pl and nazwauj.pl, which are part of the Pomocni.pl platform .
   21. User Content - all content published by Users on the Websites, in particular as part of Offers and Profiles, private messages sent to other Users.
   22. Illegal content - User content that is inconsistent with generally applicable law. An example catalog of Illegal Content is specified in § 3 section 15.
   23. Content inconsistent with the Regulations - means User Content that violates the provisions of these Regulations, principles of social coexistence or good manners. The catalog of Content inconsistent with the Regulations is specified in § 3 section 16.
   24. Subscription services - all paid services requiring subscription, available on the Websites, regulated in detailed regulations constituting appendices to the Regulations.
   25. User - a natural person who is over 16 years of age with full legal capacity or limited legal capacity, a legal person, an organizational unit without legal personality, which has registered and has a User Account. In the case of natural persons with limited legal capacity, the consent of a statutory representative is required to complete Registration. The User can be registered as a job seeker, job offeror or as an Agency

§ 3

GENERAL INFORMATION. PROVISION OF SERVICES ELECTRONICALLY. RULES FOR USING THE WEBSITES

1. Each person using the Website is obliged to read the Regulations. The Website is used on the basis of these Regulations and applicable legal provisions.
2. In order to use the Website, it is necessary to have a device enabling access to the Internet, supporting JavaScript technology, equipped with a working operating system in the current version, e.g. Linux, Windows, iOS, OSX, as well as installing on the device a current version of a web browser providing access to Internet resources, such as: Microsoft Edge, Google Chrome, Mozilla Firefox, Opera, Safari or other compatible. In order to maintain the proper functioning of the Websites and all their functionalities, it is recommended to regularly update operating systems and browsers. The Administrator does not guarantee the proper operation of the Websites using the Internet Explorer browser.
3. The use of services provided electronically and the Internet, even despite the use of systems protecting against unauthorized influence of third parties, may involve specific threats and risks, such as:
   1. malware - applications or scripts with harmful, criminal or malicious activity, such as viruses, worms, Trojans (Trojan horses), keyloggers, dialers and others,
   2. programs that track the User's online activities, collect information about the User and send it to the program author,
   3. obtaining confidential information by impersonating a trustworthy person or institution (phishing),
   4. spyware,
   5. spam,
   6. hacking into the IT system using hacking tools such as exploit or rootkit.
4. In order to avoid the above threats, electronic devices used to connect to the Internet should be equipped with an anti-virus program.
5. Protection against the above-mentioned threats may also be provided by:
   1. firewalls,
   2. regular software update,
   3. reading information regarding licenses and program installation,
   4. regular system scanning with antivirus software,
   5. data transmission encryption,
   6. not opening electronic messages of unknown origin,
   7. using legal programs and applications,
   8. installation of preventive programs to detect and prevent intrusions.
6. The use of some services available on the Websites may additionally require e-mail, telephone number, the ability to make money transfers or a payment card.
7. Upon entering the Website, each person concludes an agreement with the Administrator for the provision of electronic services consisting of:
   1. gaining access to the preview of Offers and Profiles, without contact details,
   2. gaining access to preview parts of the References,
   3. the possibility of reporting illegal Content or Content inconsistent with the Regulations,
   4. the possibility of filing a complaint about the Administrator's decision regarding User Content,
   5. possibility of submitting and considering complaints,
   6. providing other functionalities of the Website that do not require Registration.
8. Registration is free of charge. Upon completion of Registration, the User concludes an agreement with the Administrator for the provision of electronic services consisting of:
   1. maintaining the User Account,
   2. possibility of adding Offers,
   3. the possibility of using subscription services (excluding the websites korepetycje.edu.pl and nazwauj.pl),
   4. possibility of using discount codes (excluding korepetycje.edu.pl and nazwauj.pl websites),
   5. possibility of using the newsletter,
   6. receiving notifications about receipt of responses to Offers,
   7. providing other functionalities of the Website requiring Registration,
      - in relation to Users offering orders and the Agency, and:
   8. possibility of creating a Profile,
   9. the ability to respond to the number of Offers specified on a given Website,
   10. the ability to send a request for References (applies only to Users looking for orders),
   11. the possibility of using the Confirmed Identity and Confirmed Telephone services in some of the Websites (applies only to Users looking for orders),
   12. the possibility of using subscription services,
   13. possibility of using discount codes,
   14. possibility of using the newsletter,
   15. providing other functionalities of the Website requiring Registration.
       – in relation to Users looking for orders and the Agency.
9. Some of the services provided on the Websites are paid. Once the payment operator confirms that the full payment for a given Subscription Service has been correctly made, the given Subscription Service is activated and thus the User concludes an agreement with the Administrator for the provision of electronic services consisting in the provision of a given Subscription Service.
10. The scope of Subscription Services is described in the detailed regulations constituting annexes to these Regulations.
11. The User will be informed each time about the fee for a given Subscription Service before selecting it, along with the price, billing periods and rules of access and cancellation of the service. Prices of services are also available in the Price List.
12. Notwithstanding the above, each person using the Services incurs the cost of connection to the server on which the Services are located, the amount of which depends on the duration of the connection and the tariff applied by the operator of the network used by the people using the Services.
13. The following activities are prohibited when using the Website:
    1. providing illegal Content and Content inconsistent with the Regulations,
    2. disturbing the proper functioning of the Website,
    3. using the Website for advertising,
    4. using the Website for purposes contrary to the purpose of the Website,
    5. using the Website for illegal purposes,
    6. creating a threat to other Users and other people,
    7. spam - activities involving repeated submission of forms available on the Websites (e.g. multiple discovery of telephone numbers), multiple/mass sending of identical or similar messages in a short period of time that are unrelated to the nature of the Websites, etc.,
    8. registration of more than one User Account,
    9. sharing your User Account with third parties.
14. In the event of the above-mentioned activity, the Administrator has the right to decide to impose restrictions specified in § 8 section 1.
15. Illegal content is User Content that is inconsistent with generally applicable law. Illegal Content includes, among others: content:
    1. inciting or approving violence;
    2. inciting or praising the commission of crimes;
    3. promoting a totalitarian system;
    4. inciting or praising hatred or violence based on sexual, racial, ethnic, religious, national or gender grounds;
    5. violating the rights of other people, in particular intellectual property rights;
    6. violating the personal rights of other people, in particular slanderous or insulting;
    7. violating other people's image rights;
    8. threatening life, health or public order.
       The above enumeration is exemplary and not exhaustive.
16. The following are considered Contents that are inconsistent with the Regulations:
    1. content containing advertising messages, commercial, marketing and promotional information;
    2. content containing links to external sites where products or services are promoted;
    3. spam content;
    4. drastic content;
    5. content of an erotic or pornographic nature;
    6. content of a "sponsorship" nature or with sexual undertones;
    7. Content that displays or encourages self-harm or suicide;
    8. content containing offensive words and profanity;
    9. content containing sexual, racial, ethnic, religious, national or gender bias;
    10. content that offends religious feelings;
    11. content that is false, misleading or may mislead other Users;
    12. content constituting attacks on other people or Users, in particular threats or blackmail;
    13. content inconsistent with the thematic profile of a given Website or the nature of the User Account;
    14. content containing personal data (including contact details) of the User outside the fields intended for publication of this data in the Registration form and User Account settings (in particular: in photos, in the content of information about the User visible to the public, etc.);
    15. content containing personal data (including contact details) of other persons, entities or Users;
    16. content containing a large number of punctuation marks (e.g. periods, commas, dashes, etc.) or emoticons instead of verbal content;
    17. inconsistent content within the User Account (e.g. differences between the data declared in the registration form and the information provided in the User Account);
    18. References that have been identified by the Administrator as false or as provided by the User himself;
    19. photos that do not allow identification of the User's face, in particular: wearing sunglasses, scarves and face masks, etc. (does not apply to Users offering orders);
    20. photos containing images of people other than the User (does not apply to Users offering orders);
    21. photos of fictional characters;
    22. photos unrelated to the operation of the Website;
    23. photos containing verbal content (does not apply to the Agency);
    24. graphics and animations placed instead of the User's photo (does not apply to the Agency).
17. The Administrator has the right to verify User Content for compliance with the law and the provisions of these Regulations. The Administrator carries out verification in a non-arbitrary, objective manner and with due diligence. Verification may be performed manually or automatically, using filtering tools, in particular for spam and such behavior.
18. If the Administrator obtains actual knowledge that certain User Content constitutes illegal Content or Content inconsistent with the Regulations, the Administrator has the right to decide to impose the restrictions specified in § 8 section 1. The Administrator will inform such User about his decision and provide him with a justification. The User has the right to lodge a complaint in accordance with § 9 below and the right to appeal to a selected extrajudicial dispute resolution body or to appeal against the decision to court in accordance with applicable law.
19. The Administrator is obliged to notify the appropriate services and authorities and provide them with the appropriate User data if he receives any information giving rise to suspicion of a possible crime.
20. The Administrator is not responsible for User Content if:
    1. has no actual knowledge of illegal Content or illegal activity of the User, and with regard to claims for damages - does not know of the facts or circumstances that clearly indicate the presence of illegal Content or illegal activity of the User on the Website; or
    2. takes appropriate action immediately to remove or disable access to illegal Content upon becoming aware or aware of such content.
21. The provisions of these Regulations relating to the Consumer apply to a natural person concluding a contract with the Administrator, which is directly related to his/her business activity, when the content of this contract shows that it is not of a professional nature for him (resulting in particular from the subject of the business activity performed by such Entrepreneur). economic activity provided in CEIDG and PKD numbers).
22. Towards the entities referred to in § 3 section 23 do not apply to Art. 558 § 1 second sentence of the Civil Code, art. 563 of the Civil Code and Art. 567 § 2 of the Civil Code and § 11 section 4 and 5 of these Regulations.

§ 4

REGISTRATION

1. In order to register, complete the registration form available on the Website, providing the e-mail address and password, as well as other data included in the registration form. You can also register using your Gmail account on the Google platform or your Facebook account. After selecting the Registration via Gmail or Facebook account option, the User logs in to his or her Gmail or Facebook account and is then asked to consent to the Administrator obtaining access to specific data. This data will be used to create a User Account. Registration requires acceptance of the terms of these Regulations. In the event of Registration via the Websites, depending on the nature and method of using the Websites, the User may receive a message to the e-mail address provided in the form, asking to confirm Registration. In such a case, the User Account is activated by clicking on the activation link sent in the message. In other cases, the User Account is activated when Registration is completed. The User Account activation service is deemed to have been provided when the User gains access to his User Account. After Registration, each time you log in using the data provided in the registration form - e-mail address and selected password, or using your Gmail or Facebook account. The Registration and login option via a Gmail or Facebook account is not available for the websites www.korepetycje.edu.pl and www.remontuj.pl.
2. Registration on one of the Websites: www.niania.pl , www.opiekaseniora.pl , www.pomocedomowe.pl and www.opiekazwierzat.pl gives you the opportunity to use all these Websites without the need to register again. Upon Registration on a given Website, an agreement for the provision of electronic services is concluded regarding maintaining a User Account on this Website. In order to start using the User Account on other Websites referred to in this section. 2, the User should go to the website of this Website and agree to start using the User Account on this Website. Upon consent, an agreement for the provision of electronic services is concluded regarding maintaining a User Account on this Website.
3. Registration on one of the Websites: www.korepetycje.edu.pl and www.remontuj.pl gives you the opportunity to use both Websites without the need to register again. Upon Registration on a given Website, an agreement for the provision of electronic services is concluded regarding maintaining a User Account on this Website. In order to start using the User Account on the second Website referred to in this section. 3, the User should go to the website of this Website and agree to start using the User Account on this Website. Upon consent, an agreement for the provision of electronic services is concluded regarding maintaining a User Account on this Website.
4. When registering, the User is obliged to provide true data.
5. The User may complete his User Account with information about himself, as well as attach a photo. The information, photo, as well as other data provided in the Registration form (apart from contact details) and the Offer or Profile will also be publicly visible to people using the Websites who do not have a User Account. The attached photo should contain a clear image of the User.
6. If the User Account is supplemented with information that constitutes illegal Content or Content inconsistent with the Regulations, the Administrator has the right to apply the restrictions referred to in § 8 below.
7. In order to increase their credibility on the Websites, the User, with the participation of the Administrator, may confirm the data entered by him, in particular regarding the User's identity and telephone number. For this purpose, the User may make a verification transfer of PLN 1 to the Administrator using the payment operator. After confirming the data obtained from the payment operator's system with the data entered by him on the Websites (name and surname), the Administrator instructs the operator to refund the amount paid by the User to him. The amount will be refunded regardless of the confirmation of the correctness of the data entered on the Website by the User. In order to confirm the telephone number, the User should send an SMS message with individual content for each Website to the telephone number indicated in the User Account. Correct completion of the data confirmation process allows you to mark your Profile with the Confirmed Identity and Confirmed Phone numbers.
8. After confirming and obtaining the "Confirmed identity" mark, the User cannot independently change the data such as name and surname visible on his Profile. To change the above data, please contact the Administrator.
9. One person may have only one User Account on a given Website. It is prohibited to share the User Account with third parties.
10. Depending on the User's category, after subscribing to one of the Subscription Services, Users registered as job seekers may only contact Users seeking job orders and Agencies, and Users registered as job seekers may only contact Users offering job orders and Agencies.

§ 5

TERMINATION OF THE CONTRACT AND THE RIGHT OF CONSUMERS TO WITHDRAW FROM THE AGREEMENT FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS. COMPLIANCE OF THE SERVICES PROVIDED WITH THE AGREEMENT.

1. The agreement regarding maintaining a User Account is concluded for an indefinite period.
2. The User may delete the User Account on the Website of his or her choice. To do this, after logging in to a given Website, go to the "Settings" or "Your account" panel and click the "Delete account" button. In order to delete the User Account on other Websites where login is based on the same email address and password, the User should log in to the Website where the User Account is to be deleted and perform the activities referred to in this section. 2.
3. The User may also send a request to delete the User Account on a given Website to pomoc@pomocni.pl
4. Deleting the User Account is tantamount to the User's termination of the contract for the provision of electronic services, the subject of which is maintaining the User Account on the selected Website.
5. If the User has concluded an agreement with the Administrator for the provision of a selected Subscription Service, the User will delete the User Account on the Website in which such Subscription Service was purchased at the end of the billing period in which the User expressed the will to delete the account in accordance with section 2 or 3.
6. The consumer has the right to withdraw from the contract for maintaining a User Account and Subscription Services without giving a reason and without incurring costs, within 14 days from the date of conclusion of the contract, subject to section 9. Information on withdrawal and the withdrawal form are included in the annex to these Regulations. This right is not available to Users who are not Consumers.
7. In order to comply with the 14-day deadline, the Consumer should send the declaration before its expiry to the email address pomoc@pomocni.pl or by post to the address of the Administrator's office - Burda Media Home sp. z o. o., ul. Marynarska 15, 02-674 Warszawa. If the declaration is sent to the e-mail address indicated in the preceding sentence, the Administrator will send the Consumer an e-mail confirming receipt of the declaration of withdrawal.
8. The declaration of withdrawal can be submitted on the form. Using the form is not obligatory.
9. Subscription services provided on the Websites consist in providing the Consumer with digital content that is not saved on a tangible medium or in the Administrator providing services fully to the Consumer, with the Consumer's express consent. The Consumer is not entitled to withdraw from the contract if the Consumer is obliged to pay the price and: i) The Administrator has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the Administrator has provided the service, he will lose the right to withdraw from the contract. and he took note of it; or ii) the Administrator commenced the provision with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the provision of the provision by the Administrator, he would lose the right to withdraw from the contract, and took note of this, and the Administrator provided the Consumer with confirmation of such consent.
10. If the Administrator has not activated the User Account or the selected Subscription Service despite correct full payment, the Consumer requests him to activate it. If the Administrator does not activate the User Account or the selected Subscription Service immediately after receiving the request or within an additional period expressly agreed by the User and the Administrator, the Consumer may withdraw from the Agreement. The Consumer may also withdraw from the contract without requesting the activation of the User Account or the selected Subscription Service, if: i) the Administrator's statement or the circumstances clearly show that the Administrator does not activate the User Account or the selected Subscription Service, or ii) the Consumer and the Administrator have agreed, or the circumstances conclusion of the contract clearly shows that the specific date of activation of the User Account or the selected Subscription Service was important for the Consumer, and the Administrator did not activate it within this period.
11. In the case referred to in section 10 The Administrator will refund the fees collected from the Consumer no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract or price reduction using the same method of payment as used by the Consumer, unless he has expressly agreed to another method that is not binding. at no cost to him.
12. The Administrator is responsible for the compliance of the services offered with the contract throughout the duration of the contract.
13. The Administrator is not liable to the User for non-compliance of the service with the contract if: i) the User does not have access or has significantly limited access to the Internet; ii) inadequate quality of services is caused by reasons attributable to the provider of the Internet access service used by the User; iii) provided the Consumer with an update of the service and informed about the need and the consequences of not installing it; iv) failure to install or incorrect installation of the update was not due to errors in the installation instructions provided by the Administrator. Pts. iii) and iv) apply only to situations where, due to the technical properties of the service provided, the regulations oblige the Administrator to inform the Consumer and provide him with service updates.
14. If the service is inconsistent with the contract and the circumstances specified in section. 13 above, the Consumer may demand that it be brought into compliance with the contract.
15. In the event of non-compliance of the service with the contract, the Consumer may submit a declaration of price reduction or withdrawal from the contract when: i) bringing the content of the service into compliance with the contract is impossible or requires excessive costs; ii) the Administrator has not brought the service into compliance with the contract, iii) the lack of compliance of the service with the contract continues, even though the Administrator has tried to bring the service into compliance with the contract; iv) the lack of compliance of the service with the contract is so significant that it justifies reducing the price or withdrawing from the contract without first taking advantage of the opportunity to bring it into compliance with the contract; v) it is clear from the Administrator's statement or the circumstances that he will not bring the service into compliance with the contract within a reasonable time or without excessive inconvenience to the Consumer.
16. In the case referred to in section 15 The Administrator will refund the Consumer fees charged for the period during which the service was inconsistent with the contract. If applicable, the Administrator is obliged to refund the fee only in part corresponding to the service that is inconsistent with the contract and the service in respect of which the obligation to provide was eliminated as a result of withdrawal from the contract. The refund will be made immediately, no later than within 14 days from the date of receipt of the consumer's declaration of withdrawal from the contract or price reduction, using the same method of payment as used by the Consumer, unless he has expressly agreed to another method that is not binding on him. at no cost.
17. In the event of withdrawal from the contract, the Administrator will not use content other than personal data provided or created by the Consumer while using the Websites, except for content that: i) is useful only in connection with the digital content or digital service that was the subject of the contract; ii) concern only the Consumer's activity when using digital content or digital service provided by the entrepreneur; iii) have been combined by the Administrator with other data and cannot be separated from them or can only be separated with disproportionate efforts; iv) were created by the Consumer together with other Consumers who may still use them.

§ 6

REFERENCE

1. A user looking for orders can send a request to people for whom he has performed orders in the past to issue a Reference.
2. In order to send a request for References, the User should complete the Reference form located in his/her User Account on a given Website, entering the name, surname, e-mail address and telephone number of the person to whom he/she is sending the request for a Reference.
3. The request generated by the Administrator will be sent to the e-mail address of the person indicated by the User in the Reference form.
4. The Administrator will verify the issued References by contacting directly the person issuing the References. In the case of the niania.pl website, Reference verification will only take place in relation to Users looking for orders who have purchased a subscription to the Active Niania Account.
5. If it is found that the issued References are inconsistent with the Regulations, as well as obtaining information that the References were issued by the User himself or by a person related to him/her/a friend, the Administrator may apply the restrictions specified in § 8, i.e. refuse to publish the References, refuse to publish further References or in in certain cases, suspend the operation of the User Account for a specified period of time.

§ 7

REPORTING ILLEGAL CONTENT OR CONTENT THAT IS INCOMPATIBLE WITH THE REGULATIONS.

1. Everyone has the right to report to the Administrator User Content that they consider illegal or Content inconsistent with the Regulations. Reports can be submitted free of charge, electronically, using a dedicated functionality located next to the User Content (if such functionality has been made available) or using the Report Form available at this address .
2. The application should include:
   1. a reasonable explanation of the reasons why the reporting person believes that certain User Content constitutes illegal Content or Content that does not comply with the Regulations;
   2. indication of the exact electronic location of the User Content that the reporting party considers illegal Content or Content inconsistent with the Regulations (e.g. exact URL address, information enabling identification of this content);
   3. name and surname or name and e-mail address of the applicant;
   4. a statement confirming that the report is made in good faith and that the information and allegations contained in the report are correct and complete.
3. If the report contains electronic contact details of the submitter, the Administrator will immediately send him confirmation of receipt of the report.
4. If the application does not contain:
   1. data enabling locating User Content that the reporting person considers illegal Content or Content inconsistent with the Regulations; or
   2. other data that allow the Administrator acting with due diligence to determine the illegal nature of specific User Content or User activities,
      
      
      The administrator may ask the applicant to complete the application if the applicant has left electronic contact details. If the applicant does not complete the report no later than 7 days from the date of request, the Administrator has the right to leave it without consideration.
      
      
5. If the report contains electronic contact details of the submitter, the Administrator may request additional information or documents from him to confirm that he has certain rights (e.g. intellectual property rights).
6. The Administrator considers the report in an objective, non-arbitrary manner, with due diligence, and makes a decision on further proceedings within 14 days from the date of receipt of the report.
7. The Administrator's decision taken in response to the notification may concern the imposition of restrictions referred to in § 8 section 1 or not taking any action if the Administrator decides that the User Content that is the subject of the report does not constitute illegal Content or Content inconsistent with the Regulations.
8. If the report contains electronic contact details of the submitter, the Administrator will immediately inform the submitter of its decision and provide the justification along with information on the possibility of appealing under the principles set out in § 9, through a selected extrajudicial dispute resolution body or in court. The User - the author of the User Content to which the notification relates. The Administrator will inform about its decision along with the justification and indication of the method of appeal, only in the event of imposing the restrictions specified in § 8 section. 1.
9. In the event of receiving an order from the relevant authorities to take action in relation to specific illegal Content or to provide information about a specific User, the Administrator will inform such User about the received order together with the justification, about the actions taken in response to this order and about the possibilities of appeal.
10. The Administrator's decision to impose the restrictions referred to in § 8 section does not require justification. 1, if the User Content is commercial content of a large volume (e.g. spam, bots or fake accounts, etc.) that is misleading.
11. The Administrator does not use automated means to process applications or make decisions.

§ 8

ACTIONS AND RESTRICTIONS IMPOSED BY THE ADMINISTRATOR.

1. If the User Content constitutes illegal Content or Content inconsistent with the Regulations, the Administrator may decide to impose the following restrictions:
   1. refusing to publish or limiting the visibility/removal of specific User Content or part thereof;
   2. blocking the User Account for a specified period of time;
   3. blocking the User Account permanently.
2. Application of the above restrictions may be preceded by receiving a reminder or warning from the Administrator.
3. Blocking a User Account means that the User will be prevented from logging in to their User Account. Blocking the User Account permanently is tantamount to the Administrator's immediate termination of the contract for maintaining the User Account.
4. The choice of restriction and its duration depend on the circumstances of a particular case, including: the nature of the illegal Content or Content inconsistent with the Regulations, the gravity of the violation committed by the User while using the Website, the frequency of violations, the number of previous admonitions or warnings, etc.

§ 9

MAKING COMPLAINTS AGAINST ADMINISTRATOR'S DECISIONS. RULES FOR HANDLING COMPLAINTS

1. The right to file a complaint against decisions issued by the Administrator referred to in § 8 section 1 May:
   1. persons and entities that submitted the report;
   2. Users – authors of the User Content that was the subject of the report;
   3. Users - authors of User Content whose decisions were made as a result of the Administrator's verification referred to in § 3 section 17.
2. Filing a complaint is free of charge and takes place electronically using the Complaint Form available at this address . It is possible to submit a complaint within 6 months after receiving the Administrator's decision.
3. The complaint should include:
   1. name and surname or name and e-mail address of the complainant;
   2. data enabling identification of the decision concerned by the complaint;
   3. justification of the reasons why, in the complainant's opinion, the Administrator's decision was incorrect and should be changed.
4. If the complaint does not contain all the data referred to in section 3 above, in particular it does not contain data enabling identification of the decision it concerns, the Administrator may ask the complainant to supplement the complaint if the complainant left electronic contact details. If the complainant does not complete the complaint no later than within 7 days from the date of request by the Administrator, the Administrator has the right to leave the complaint without consideration.
5. The Administrator will consider the complaint in an objective, non-arbitrary manner and with due diligence within 14 days from the date of its receipt.
6. After considering the complaint, the Administrator may revoke its previous decision if:
   1. its decision not to take action in response to the report was unjustified; or
   2. The User Content for which a decision has been made is not illegal or Content inconsistent with the Regulations; or
   3. the choice of restriction applied to User Content was unjustified,
7. The Administrator will immediately inform the complainant about its decision along with the justification and information on the possibility of appealing against the Administrator's decision taken as a result of receiving the complaint to a selected extrajudicial dispute resolution body certified by the Digital Services Coordinator or in court.
8. The Administrator does not use automated means to consider complaints or make decisions.

§ 10

FREQUENTLY MAKING POSSIBLY UNSTANDABLE REPORTS AND FREQUENTLY MAKING POSSIBLY UNSTANDABLE COMPLAINTS

1. The Administrator has the right to suspend for a reasonable period the consideration of reports or complaints against persons or entities making frequent, obviously unfounded reports or complaints.
2. Before suspending the consideration of reports or complaints, the Administrator will issue such persons or entities a warning containing information on what assessment criteria led to the recognition of reports or complaints as manifestly unfounded and submitted frequently.
3. The administrator makes the decisions referred to in section 1 in an objective manner, with due care and taking into account all relevant facts and circumstances resulting from the information available to the Administrator, including: taking into account:
   1. the absolute number of manifestly unfounded reports or complaints that were made or submitted in a given period;
   2. the relative ratio of such number to the total number of notifications or complaints respectively submitted or made during the period in question;
   3. the burden of abuse;
   4. the intention of the person or entity reporting or complaining, if it can be determined;
4. Notifiers and complainants referred to in this § 10 have the right to lodge a complaint in accordance with § 9 above and the right to appeal to a selected extrajudicial dispute resolution body certified by the Digital Services Coordinator or to challenge the decision to court in accordance with applicable law.

§ 11

COMPLAINTS

1. Complaints related to the operation and use of the Websites and services available on the Websites may be submitted electronically to the following address: pomoc@pomocni.pl or in writing to the address of the Administrator's registered office, with the note "Complaint" in the subject of the e-mail/on the envelope of the letter.
2. The complaint should include: details of the person submitting the complaint sufficient for contact, information sufficient to identify the service to which the complaint relates and the content of the complaint itself. The complaint should include an indication of the reason for the complaint and the content of the request.
3. In the case of a complaint submitted by a person who is a Consumer, the Administrator will respond to the complaint within 14 days from the date of its receipt. In response, the Administrator will indicate how to handle the complaint.
4. Consumers also have the opportunity to use judicial and extrajudicial methods of dealing with complaints and pursuing claims, e.g. before the consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection. Detailed information can be found at: https://www.uokik.gov.pl/sprawy_osobalne.php
5. Additionally, pursuant to Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on an online system for resolving consumer disputes and amending Regulation EC No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes) Consumers you have the right to use extrajudicial methods of dealing with complaints and pursuing claims. In order to take advantage of the possibility of amicable resolution of disputes, the consumer may use the online dispute resolution platform (ODR platform). https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL
6. Any provisions of this § 11 do not exclude or limit the rights of persons who are Consumers provided for in applicable law.

§ 12

PERSONAL DATA AND COOKIES POLICY

1. A person using the Website may consent to receiving messages containing notifications about publications appearing on the Website and advertising information from the Administrator and partners, sent by the Website to the web browser of the person using the Website (WebPush notifications). WebPush notifications are sent to the web browser of a person using the Website only after he or she gives consent by selecting the appropriate option in the message displayed by the web browser.
2. Detailed information on the processing of personal data and the use of cookies, other similar technologies, as well as unique identifiers and technologies not based on cookies can be found in the Privacy Policy available in the footer of the website.

§ 13

INTELLECTUAL PROPERTY. IMAGE

1. Copyrights to the content posted by the Administrator on the Websites, trademarks, graphic elements, technical and IT solutions, databases, as well as the name of the Platform and the Websites are subject to legal protection and are vested in the Administrator or third parties.
2. Upon placing data on the Website, the User grants the Administrator a free, non-exclusive, territorially unlimited license to use the Content for an indefinite period of time in the fields of exploitation including dissemination through public display and making available as well as reproduction in such a way that anyone can access it anywhere. and at a time of your choosing (Internet).
3. When the User publishes a photo on the Website containing the User's image or the image of third parties, the User confirms that these persons have given appropriate consent to the dissemination of their image on the Website.

§ 14

NEWSLETTER

1. The User may agree to subscribe to the newsletter, which involves regularly sending the Administrator's information bulletin, commercial information, promotions, discounts and changes to the functionality of the Websites to the e-mail address provided by the User.
2. The newsletter subscription is made by checking the appropriate checkboxes in the "Settings" or "Your account" panel, depending on the Website, or when creating a User Account.
3. The newsletter subscription is voluntary and free of charge, is provided for an indefinite period of time and the User may unsubscribe at any time by unchecking the appropriate checkboxes in the "Settings" or "Your account" panel, depending on the Website, or by sending a request to the email address: pomoc@pomocni .pl

§ 15

FINAL PROVISIONS

1. Information available on the Websites may be positioned (presented higher than others) based on recommendation systems using specific parameters. Parameters that affect the order and visibility of information presented include sorting by:
   1. date of User registration;
   2. dates of User activity;
   3. distance in relation to the User's location entered into the search engine.
2. Information available on the Website may also be positioned (presented higher than others) based on a system that takes into account, among others: completeness of information about the User on the Profile/in the Offer, purchase of a specific subscription service, etc.
3. Depending on the search category, sorting and filters used by the User, the search results may increase or decrease the visibility of specific information, change their order and the position of individual Offers/Profiles in the search results.
4. The Websites also display advertising content. Advertisements available on the Website are displayed in accordance with your choices regarding cookie processing or browser settings. In a situation where the Website visitor or User has agreed to personalize content, the presented advertisements are adapted to the preferences determined on the basis of their activity on the Website. If consent is not obtained for the personalization of advertising content, the displayed advertisements are not personalized and are based on advertising creations prepared for all visitors to the Websites.
5. The Administrator reserves the right to change the service that is not necessary to maintain its compliance with the contract, for the following reasons justifying a given change: i) insufficient technical quality of the service preventing its proper provision; ii) reorganization of the Administrator's business activities, regardless of the reason; iii) change in applicable legal provisions or entry into force of new legal regulations, issuance of a decision of a public administration body or court ruling requiring appropriate changes in the provision of services; iv) change in technical parameters or technology of the services provided, including the need to adapt the services to the new technical environment; v) the need to introduce actions to ensure the integrity of the network and services; vi) the need to introduce measures to protect the services against their use for purposes inconsistent with the Regulations, detailed regulations or applicable law; vii) adding new services and developing existing services; viii) changes in the way existing services are provided due to technical, technological, business or security reasons; ix) force majeure.
6. The Administrator reserves the right to change the Regulations, detailed regulations and the Price List for important reasons in the event of: i) changes in the legal provisions regulating the provision of services provided electronically, affecting the mutual rights and obligations of the contract concluded between visitors to the Websites, the User and the Administrator or changes in the interpretation of the above legal provisions as a result of court rulings, decisions, recommendations or recommendations of offices or bodies competent in a given field, ii) changes in the method of providing services electronically due to technical, technological, business or security reasons, changes in the scope or provision of services electronically to which the provisions apply Regulations by introducing new or withdrawing existing services, iii) the need to remove ambiguities, errors or clerical errors, changing contact details, names, identification numbers, electronic addresses or links included in the Regulations, changing the rates applicable for establishing a telephone or Internet connection, iv) changes prices of services provided on the Websites or v) for other justified, important reasons.
7. Information about changes to the Services, Regulations, detailed regulations or Price List along with their new content will be posted on the main page of the Services.
8. A change to the Services, Regulations, detailed regulations or Price List does not affect Users' rights acquired under the Regulations or the previously applicable Price List. Users using Subscription Services until the end of a given service are bound by the provisions of the version of the Regulations or the Price List before the changes, subject to section 5 below.
   Changes of an organizational, technical or technological nature, as well as those related to the scope of services provided free of charge, enter into force on the date specified by the Administrator. The User who does not agree with the content of the changes has the right to terminate the contract for the provision of the User Account service in accordance with § 5 section 1 – 5 above. In the event that a change to the Regulations involves a change in paid services or changes to the Price List, after introducing the changed version of the Service, Regulations or Price List, Users will be asked to accept their new content when logging in for the first time to the Websites. Refusal to accept the new version of the Regulations or the Price List is tantamount to the User's termination of the contract for the provision of electronic services regarding maintaining the User Account and other services provided to the User, available on the Websites. If the User subscribes to the Subscription Services, the contract will terminate at the end of the billing period in which the User refused to accept the amended version of the Regulations. Until then, the User is bound by the provisions of the Regulations or the Price List in the version before the change.
9. The Administrator may temporarily disable the operation of the Websites in order to improve them, add services, repair failures or perform maintenance. The Administrator will inform Users about the planned break in the operation of the Websites, unless the nature of the work or failure prevents the Administrator from informing Users in advance about the break in the provision of services.
10. The Administrator is not liable to the User for the actions and damages of third parties, including other Users. In the event of any illegal or inappropriate behavior of third parties and other Users, such behavior should be reported to the appropriate law enforcement services.
11. The Regulations do not exclude or limit any rights of Consumers that they are entitled to under mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and mandatory legal provisions granting consumers certain rights, these provisions shall prevail.
12. The Annexes constitute an integral part of the Regulations.

Appendix 1

DETAILED REGULATIONS OF THE NIANIA.PL WEBSITE FOR USERS LOOKING FOR ORDERS

These regulations supplement the Regulations of the Pomocni.pl Platform with provisions relating only to the ninia.pl Website for Users looking for orders. To the extent not regulated in these detailed regulations, the provisions of the Pomocni.pl Platform Regulations shall apply.

§ 1

GENERAL PROVISIONS

1. This Annex 1 applies only to Users seeking orders who are not registered as Agencies.

§ 2

DICTIONARY OF TERMS

1. The following terms used in these Detailed Regulations mean respectively:
   1. Starter Account - an account on the website www.niania.pl, within which the User looking for orders can use the website www.niania.pl free of charge for 30 days. Under this account, the User looking for orders does not have access to all functionalities of the www.niania.pl website. You can use the Startup Account only once. After 30 days, the Start Account ceases to be active and is transformed into the Wygaszona Niania Account, unless the User looking for orders subscribes to the Active Niania Account.
   2. Active Nanny – an account on the website www.niania.pl, the subscription of which is paid. As part of the Active Nanny Account, a User looking for orders has access to all functionalities of the www.niania.pl website available to Users looking for orders.
   3. Wygaszona Niania Account - an account on the website www.niania.pl, which is activated automatically after the expiry of the Start Account (30 days) or after the subscription period for the Active Niania Account. The Wygaszona Niania account is inactive and invisible to other Users. Under this account, the User cannot respond to Offers or read messages sent by other Users.

§ 3

STARTING ACCOUNT

1. As part of the Startup Account:
   1. The profile of a User seeking orders will be visible to Users offering orders for 30 days.
   2. A User seeking orders may respond to a certain number of Offers from Users offering orders.
   3. A user looking for orders may send a request to issue References without the Administrator being able to verify them.
   4. A User looking for orders may receive a notification about receiving messages from Users offering orders and the Agency, without being able to read them.
2. In order to create a Start Account, the User looking for orders should click the "Start Account" button, visible on the Website when registering.
3. The service of maintaining a Start Account takes place after the activities described in section 2 above.
4. A User looking for orders may delete the Start Account at a time of his or her choosing after logging in to the Website. A user looking for instructions to delete a Start Account should go to the "Settings" or "Your Account" panel and click the "Delete Account" button. Removing the Konto na Start account is tantamount to terminating the contract for the provision of electronic services regarding the operation of the Konto na Start account with immediate effect.

§ 4

ACTIVE NANNY ACCOUNT

1. As part of the Active Nanny Account subscription:
   1. the profile of the User looking for orders will be visible to Users offering orders and the Agency for the entire period during which the subscription to the Active Nanny Account lasts;
   2. A User seeking orders may respond to Offers from Users offering orders and the Agency without numerical limits;
   3. can read messages sent to him by Users offering orders and Agencies;
   4. The Administrator will verify the References if requested by a User looking for orders;
   5. A user looking for orders can have their Profile marked with information about a successfully completed test on basic knowledge about children's health, hygiene and safety;
   6. A user looking for orders can add more than one photo to the Profile.
2. In order to subscribe to the Active Nanny Account, the User looking for orders should:
   1. click the "Active Nanny Account" button, visible on the Website when registering or after logging in if you have a Start-up Account for the Wygaszona Niania Account;
   2. select the billing period;
   3. complete the data in the form necessary to make payments using the methods currently available on the Platform. A user looking for orders may be redirected to the website of the entity that makes the payment;
   4. click the "Pay" button to make the payment. The User acknowledges that clicking the "Pay" button is tantamount to the obligation to pay for maintaining the Active Nanny Account and to the Consumer's consent to commence the performance of the service by the Administrator before the deadline to withdraw from the contract, as well as to the loss of the right to withdraw from the contract.
3. The subscription to the Active Nanny Account is completed immediately after the operator confirms that the full payment has been made correctly.
4. The Administrator will inform about the activation of the Active Nanny Account via an e-mail sent to the e-mail address of the User seeking orders. The Active Nanny Account activation service is deemed to have been provided when the User gains access to the functionality of the Active Nanny Account.
5. Upon activation of the Active Niania Account, an agreement for the provision of electronic services is concluded with the Administrator regarding the provision of the Active Niania Account subscription service. The contract is concluded for an indefinite period.
6. After making the first payment using the payment form available on the Website, the subscription to the Active Nanny Account will continue for an indefinite period of time. The bank account assigned to the payment card used to make the payment will be periodically debited with the same amount, in accordance with the settlement period selected by the User (e.g. every two weeks, every month).
7. A user looking for orders may unsubscribe from the Active Niania Account at any time, effective at the end of the billing period in which the resignation was made.
8. A user looking for orders can unsubscribe from the Active Nanny Account in the "Settings" tab or send a request to disable it via e-mail to the following address: pomoc@pomocni.pl or using the form available in the Help Center . In such a case, the subscription to the Active Nanny Account will be automatically disabled at the end of the billing period in which the User seeking orders expressed his/her will to resign from the subscription. After deactivating the subscription, the account of the User looking for orders will be transformed into the Wygaszona Niania Account

Annex No. 2

SPECIFIC REGULATIONS FOR AGENCIES

These regulations supplement the Regulations with provisions regarding the Agency. To the extent not regulated in these detailed regulations, the provisions of the Regulations shall apply.

§ 1

GENERAL PROVISIONS

1. Agencies can set up a User Account on the Websites: www.niania.pl , www.pomocedomowe.pl and www.opiekaseniora.pl
2. Using one User Account, the Agency can both add Offers and respond to Offers.
3. Registration by the Agency is free of charge. Upon completion of Registration, the Agency and the Administrator conclude an agreement for the provision of electronic services consisting of:
   1. maintaining the User Account,
   2. possibility of adding Offers by the Agency,
   3. receiving notifications about receipt of responses to Agency Offers,
   4. the possibility of using subscription services,
   5. possibility of using discount codes,
   6. possibility of using the newsletter,
   7. providing other functionalities of the Website.

§ 2

PREMIUM ACCOUNT SUBSCRIPTION

1. Agencies can use a paid subscription to the Premium Account. Premium Account subscription costs are specified in the Price List.
2. Premium Account subscription is available on the Websites: www.niania.pl , www.pomocedomowe.pl and www.opiekaseniora.pl .
3. The Premium Account subscription is valid only within the Website for which it was enabled and is not valid on other Websites where the Agency has a User Account.
4. The Premium Account allows the Agency, in particular, to:
   1. marking the Agency's Offers with the "Premium" symbol,
   2. adding and keeping more than one Offer active during the Premium Account Subscription,
   3. the ability to contact Users offering orders and Users looking for orders via the Website.
5. In order to enable the Premium Account subscription, the Agency should:
   1. click the "Premium Account"/"Turn on Premium"/"Change account to Premium" button, visible on the Website after logging in,
   2. choose the billing period,
   3. if the Agency has a Discount Code, enter the alphanumeric code,
   4. choose the payment method for the Premium Account subscription from the payment methods available on the website,
   5. complete the data in the form necessary to make the payment. The agency may be redirected to the website of the entity that processes the payment.
   6. click the "Pay" button to make the payment. The Agency acknowledges that clicking the "Pay" button is tantamount to the Agency's obligation to pay for the Premium Account subscription and consent to the Administrator's commencement of performance before the deadline to withdraw from the contract, as well as to the loss of the right to withdraw from the contract.
6. The Premium Account service is provided immediately after the payment operator confirms that the full payment has been successfully made.
7. The Administrator will inform the Agency about the activation of the Premium Account, also via e-mail sent to the Agency's e-mail address. The Premium Account activation service is considered provided when the Agency gains access to the functionality of the Premium Account.
8. Upon activation of the Premium Account, the Agency concludes an agreement for the provision of electronic services with the Administrator regarding the provision of the Premium Account service. The contract is concluded for an indefinite period.
9. After making the first payment using the payment form available on the Website, the Premium Account subscription will continue for an indefinite period of time. The bank account assigned to the payment card used to make the payment will be periodically debited with the same amount, in accordance with the settlement period selected by the User (e.g. every two weeks, every month, every three months).
10. The Agency may cancel the Premium Account subscription at any time, effective at the end of the billing period in which the cancellation was made.
11. The Agency may unsubscribe from the Premium Account in the "Settings" or "Your Account" tab, or send a request to disable it via e-mail to the following address: pomoc@pomocni.pl or using the form available in the Help Center . In such a case, the Premium Account subscription will be automatically disabled at the end of the billing period in which the Agency expressed its will to resign from the subscription.

Annex No. 3

REGULATIONS OF THE PREMIUM ACCOUNT SERVICE

§ 1

GENERAL PROVISIONS. SUBSCRIPTION

1. Users offering orders can use a paid subscription to the Premium Account. Premium Account subscription costs are specified in the Price List.
2. Premium Account subscription is available on the Websites: www.niania.pl, www.pomocedomowe.pl , www.opiekaseniora.pl and www.opiekazwierzat.pl .
3. The Premium Account subscription is valid only within the Website for which it was enabled and is not valid on other Websites where the User has a User Account.
4. The Premium Account allows Users, in particular, to:
   1. marking the User's Offer with the "Premium" symbol,
   2. the ability to send messages to Users looking for orders via the Website,
   3. ability to read messages from Users looking for orders.
   4. ability to reveal phone numbers of Users looking for orders.
5. In order to enable the Premium Account subscription, the User should:
   1. click the "Premium Account"/Turn on Premium/"Change account to Premium" button, visible on the Website after logging in,
   2. select the billing period",
   3. if the User has a Discount Code, enter the alphanumeric code,
   4. complete the data in the form necessary to make the payment. The user may be redirected to the website of the entity that makes the payment.
   5. click the "Pay" button to make the payment. The User acknowledges that clicking the "Pay" button is tantamount to the User's obligation to pay for the Premium Account subscription and the Consumer's consent to commence the performance of the service by the Administrator before the deadline for withdrawal from the contract, as well as with the loss of the right to withdraw from the contract.
6. The service in the form of activating the Premium Account subscription takes place immediately after the payment operator confirms that the full payment has been successfully made.
7. The Administrator will inform the User about the activation of the Premium Account, also via e-mail sent to the User's e-mail address. The Premium Account activation service is deemed to have been provided when the User gains access to the functionality of the Premium Account.
8. Upon activation of the Premium Account, the User concludes an agreement for the provision of electronic services with the Administrator regarding the provision of the Premium Account service. The contract is concluded for an indefinite period.
9. After making the first payment using the payment form available on the Website, the Premium Account subscription will continue for an indefinite period of time. The bank account assigned to the payment card used to make the payment will be periodically debited with the same amount, in accordance with the settlement period selected by the User offering orders (e.g. every two weeks, every month, every three months).
10. The user offering orders may cancel the Premium Account subscription at any time, effective at the end of the billing period in which the cancellation was made.
11. The User offering orders may unsubscribe from the Premium Account in the "Settings" or "Your Account" tab, or send a request to disable it via e-mail to the following address: pomoc@pomocni.pl or using the form available in the Help Center . In such a case, the Premium Account subscription will be automatically disabled at the end of the billing period in which the User offering the orders expressed his/her will to resign from the subscription.

Annex No. 4

SERVICE REGULATIONS WORK IMMEDIATELY

§ 1

GENERAL PROVISIONS. SUBSCRIPTION

1. Users looking for jobs can activate a paid subscription to the Job Immediately service. The costs of subscription to the Work Immediately service are specified in the Price List.
2. Subscription to the Work Immediately service is available on the following websites: www.pomocedomowe.pl , www.opiekaseniora.pl , www.opiekazwierzat.pl .
3. The subscription to the Work Now service is valid only within the Website for which it has been enabled and does not apply to other Websites where the User has a User Account.
4. Subscription to the Work Immediately service allows Users to:
   1. marking the User Profile with the "Work immediately" symbol,
   2. obtaining a higher position on the list of Users looking for orders,
   3. receiving priority in the Administrator's verification of issued References.
5. In order to enable a subscription to the Work Now service, the User should:
   1. click on the "Work Immediately" button visible after logging in or go to the "Settings" or "Your account" tab and click the "Enable Work Immediately" button,
   2. select the billing period
   3. if the User has a Discount Code, enter the alphanumeric code,
   4. complete the data in the form necessary to make the payment. The user may be redirected to the website of the entity that makes the payment.
   5. click the "Pay" button to make the payment. The User acknowledges that clicking the "I pay" button is tantamount to the User's obligation to pay for the subscription to the Work Immediately service and with the Consumer's consent to commence the performance of the service by the Administrator before the deadline for withdrawal from the contract, as well as with the loss of the right to withdraw from the contract. contracts.
6. The service is provided by activating the subscription to the Work Immediately service immediately after the operator confirms that the full payment has been made correctly.
7. The Administrator will inform the User about activating the subscription to the Work Immediately service via an e-mail sent to the User's e-mail address. The Work Now activation service is deemed to have been delivered when the User gains access to the functionality of the Work Right Now service.
8. Upon activation of the subscription to the Job Immediately service, the User concludes an agreement for the provision of electronic services with the Administrator regarding the provision of the Job Immediately service. The contract is concluded for an indefinite period.
9. After making the first payment using the payment form available on the Website, the subscription to the Work Immediately service will continue for an indefinite period of time. The bank account assigned to the payment card used to make the payment will be periodically debited with the same amount, in accordance with the settlement period selected by the User (e.g. every two weeks, every month, every three months).
10. A user looking for orders may unsubscribe from the Job Immediately service at any time, effective at the end of the billing period in which the resignation was made.
11. A user looking for orders can unsubscribe from the Job immediately service in the "Settings" or "Your account" tab, or send a request to disable it via e-mail to the following address: pomoc@pomocni.pl or using the form available in the Help Center . In such a case, the subscription to the Job Immediately service will be automatically disabled at the end of the billing period in which the User seeking orders expressed his/her will to unsubscribe.

Annex No. 5

DETAILED REGULATIONS OF THE SERVICE WORK IMMEDIATELY ON THE KOREPETYCJE.EDU.PL WEBSITE

§ 1

DICTIONARY OF TERMS

1. The following terms used in these Special Regulations mean respectively:
   1. Tutor – User looking for a job on the website korepetycje.edu.pl
   2. Seeking a Tutor – User offering an order on the website korepetycje.edu.pl

§ 2

GENERAL PROVISIONS. SUBSCRIPTION TO THE WORK IMMEDIATELY SERVICE ON THE KOREPETYCJE.EDU.PL WEBSITE

1. The contact details of Tutor Seekers are invisible to Tutors who have not subscribed to the Job Immediately service.
2. Contact details of Tutors who have not subscribed to the Job Immediately service are invisible to people using the Website and those looking for a Tutor.
3. Tutors can use a paid subscription to the Work Immediately service dedicated to the website www.korepetycje.edu.pl. The costs of subscription to the Work Immediately service are specified in the Price List.
4. Subscription to the Work for Immediate service allows tutors, in particular, to:
   1. marking the Tutor with the "Work Immediately" badge,
   2. ability to view contact details of those looking for a tutor,
   3. making the Tutor's contact details public. The tutor's contact details will be visible to those looking for a tutor,
   4. possibility of communicating with those looking for a tutor,
   5. obtaining a higher position on the list of tutors,
   6. receiving priority in the verification of issued References.
5. In order to activate the subscription to the Job Immediately service, the Tutor should:
   1. click on the "Work Immediately" button visible after logging in or go to the "Settings" or "Your account" tab and click the "Enable Work Immediately" button,
   2. choose the billing period,
   3. if the Tutor has a Discount Code, enter the alphanumeric code,
   4. complete the data in the form necessary to make the payment. The tutor may be redirected to the website of the entity that makes the payment.
   5. click the "Pay" button to make the payment. The User acknowledges that clicking the "I pay" button is tantamount to the User's obligation to pay for the subscription to the Work Immediately service and with the Consumer's consent to commence the performance of the service by the Administrator before the deadline for withdrawal from the contract, as well as with the loss of the right to withdraw from the contract. contracts.
6. The service is provided by activating the subscription to the Work Immediately service immediately after the operator confirms that the full payment has been made correctly.
7. The Administrator will inform the Tutor about activating the subscription to the Work Immediately service via an e-mail sent to the Tutor's e-mail address. The Work Right Now activation service is deemed to have been delivered when the Tutor gains access to the functionality of the Work Right Now service.
8. Upon activation of the subscription to the Work immediately service, the Tutor concludes an agreement for the provision of electronic services with the Administrator regarding the provision of the Work immediately service. The contract is concluded for an indefinite period.
9. After making the first payment using the payment form available on the Website, the subscription to the Work Immediately service will continue for an indefinite period of time. The bank account assigned to the payment card used to make the payment will be periodically debited with the same amount, in accordance with the settlement period selected by the User (e.g. every two weeks, every month, every three months).
10. The tutor may unsubscribe from the Job Immediately service at any time, effective at the end of the billing period in which the resignation was made.
11. The tutor may unsubscribe from the Work immediately service in the "Settings" or "Your account" tab, or send a request to disable it via e-mail to the following address: pomoc@pomocni.pl or using the form available in the Help Center . In such a case, the subscription to the Job Immediately service will be automatically disabled at the end of the billing period in which the Tutor expressed his will to unsubscribe.

Annex No. 6.

DETAILED REGULATIONS OF THE REMONTUJ.PL WEBSITE FOR USERS LOOKING FOR ORDERS

§ 1

DICTIONARY OF TERMS

1. The following terms used in these Special Regulations mean respectively:
   1. Professional – a User looking for an order on the rekrutuj.pl website, who is over 18 years of age and has full legal capacity.
   2. Seeking a Professional - a User offering an order on the rekrutuj.pl website, who is over 18 years of age, with full legal capacity.
   3. Business Partner and Business Partner Gold - paid subscription services dedicated to Professionals on the website www.remontuj.pl

§ 2

GENERAL PROVISIONS. SUBSCRIPTION TO THE BUSINESS PARTNER AND BUSINESS PARTNER GOLD SERVICES ON THE REMONTUJ.PL WEBSITE

1. Contact details of Professionals Looking for a Professional are invisible to Professionals who have not subscribed to the Business Partner or Business Partner Gold service.
2. Contact details of Professionals who have not subscribed to the Business Partner or Business Partner Gold service are invisible to people using the Website and those looking for a Professional.
3. Professionals can use a paid subscription to the Business Partner or Business Partner Gold service dedicated to the website www.remontuj.pl. The subscription costs for the Business Partner and Business Partner Gold services are specified in the Price List.
4. The subscription to the Business Partner and Business Partner Gold services is valid only within this website www.remontuj.pl
5. Subscription to the Business Partner service allows Users to:
   1. marking the User Profile with the "Business Partner" symbol,
   2. obtaining a higher position on the list of Users looking for orders,
   3. receiving priority in the Administrator's verification of issued References
6. Subscription to the Business Partner Gold service allows Users to:
   1. marking the User Profile with the "Business Partner Gold" symbol,
   2. receiving the highest position on the list of Users looking for orders,
   3. receiving priority in the Administrator's verification of issued References.
      
7. In order to enable a subscription to the Business Partner or Business Partner Gold service, the User should:
   1. click on the "Business Partner" button visible after logging in and select the Business Partner or Business Partner Gold service type by clicking "Select";
   2. select the billing period specified for a given type of subscription service;
   3. if the User has a Discount Code, enter the alphanumeric code;
   4. complete the data in the form necessary to make the payment. The user may be redirected to the website of the entity that makes the payment;
   5. click the "Pay" button to make the payment. The User acknowledges that clicking the "I pay" button is tantamount to the User's obligation to pay for the subscription to the Business Partner or Business Partner Gold service and with the Consumer's consent to start providing the service by the Administrator before the deadline for withdrawal from the contract, as well as with the loss of right to withdraw from the contract.
8. The service in the form of activating the subscription to the Business Partner or Business Partner Gold service takes place immediately after such operator confirms the correct execution of the full payment.
9. The Administrator will inform the User about activating the subscription to the Business Partner or Business Partner Gold service via an e-mail sent to the User's e-mail address. The Business Partner or Business Partner Gold activation service is considered provided when the User gains access to the functionality of the Business Partner or Business Partner Gold Account.
10. Upon activation of the subscription to the Business Partner or Business Partner Gold service, the User concludes an agreement for the provision of electronic services with the Administrator regarding the provision of the Business Partner or Business Partner Gold service. The contract is concluded for an indefinite period.
11. After making the first payment using the payment form available on the Website, the subscription to the Business Partner or Business Partner Gold service will continue for an indefinite period of time. The bank account assigned to the payment card used to make the payment will be periodically debited with the same amount, in accordance with the settlement period selected by the User (e.g. every two weeks, every month, every three months).
12. A user looking for orders may unsubscribe from the Business Partner or Business Partner Gold service at any time, effective at the end of the billing period in which the resignation was made.
13. A user looking for orders can unsubscribe from the Business Partner or Business Partner Gold service in the "Your account" tab, or send a request to disable it via e-mail to the following address: pomoc@pomocni.pl or using the form available in the Help Center . In such a case, the subscription to the Business Partner or Business Partner Gold service will be automatically disabled at the end of the billing period in which the User seeking orders expressed his will to resign from the subscription.
14. When the Professional publishes photos on the Website showing the effect of his work, in particular the interior of the apartment, the silhouette of the house and the garden, the Professional confirms that the person looking for a specialist and the persons who are the owners have given appropriate consent to the publication of such photos.

Annex No. 7

INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT

You have the right to withdraw from this contract within 14 days without giving any reason, and in the case of a contract concluded during an unsolicited visit to the consumer's place of residence or habitual stay or trip - within 30 days.

Subscription services provided on the Websites consist in providing the Consumer with digital content that is not recorded on a tangible medium or in providing services to the Consumer by the Administrator, with the Consumer's express consent. In such cases, if after the Administrator informed the User about the loss of the right to withdraw from the contract, the performance of the service began with the Consumer's express consent before the deadline for withdrawal from the contract, or the service was fully performed, the Consumer is not entitled to withdraw from the contract.

The deadline for withdrawal from the contract expires after 14 days from the date of conclusion of the contract, and in the case of a contract concluded during an unscheduled visit to the consumer's place of residence or usual stay or trip - after 30 days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us:

Burda Media Home sp. z o. o

street Marynarska 15, 02-674 Warsaw,

help@pomocni.pl;

of your decision to withdraw from this contract by means of an unambiguous statement (for example a letter sent by post or e-mail). You can use the sample withdrawal form, but this is not obligatory.

In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.

Effects of withdrawal from the contract:

If you withdraw from this contract, we will refund to you all payments received from you, including the costs of delivery of the goods (except for additional costs resulting from your choice of a delivery method other than the cheapest usual delivery method offered by us), immediately and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund.

SAMPLE WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

To: Burda Media Home sp. z o. o.
ul. Marynarska 15,
02-674 Warszawa
pomoc@pomocni.pl
 

- I/We (*) hereby inform (*) about my/our withdrawal from the contract for the sale of the following items (*) contract for the delivery of the following items (*) contract for specific work consisting in the performance of the following items (*)/for the provision of the following service (*)
..................................................... ............................................................. ............................................................. ..........
......................................... ............................................................. ............................................................. .........
.................................... ............................................................. ............................................................. ........................

- Date of conclusion of contract(*)/acceptance(*) ……………………… ............................................................. .......

- Name and surname of the consumer(s) .................................................... ............................................................. ............................................................. ........
.................................... ............................................................. ............................................................. .........................

- Address of the consumer(s) ..................................................... ............................................................. ........................
......................... ............................................................. ............................................................. .............................
..................... ............................................................. ............................................................. ........................................

- Signature of the consumer(s) (only if the form is sent in paper version)
................................... ............................................................. ............................................................. ........................
…......................... ............................................................. ............................................................. .............................

- Date ........................................................ ............................................................. ............

(*) Delete as appropriate.